Customer:
Statement Scrubber
Industry:
Revenue Cyle Management
Website:
Product Used:
Autymate Statement Scrubber
Autymate helped us to identify, define, document, improve, integrate, and deliver all ecosystem procedural components in a single visually and operationally consumable web portal containing actional RCM KPI data.
The Challenge
This clinic was operating on the Greenway Prime Suite EMR/PM system. The weakness of the system is its inability to keep patient payments and credits linked to the appropriate patient charges and balances. The billing team was required to run daily reports to identify patients with credits so that they could get them applied to balances before the statements ran each night. It was not only a daunting task but also an imperfect workflow causing statements to prematurely be released for mailing. This process typically took one staff member 30 to 45 minutes each day to perform. The phone call volume averaged over 240 per month (12 calls per day). Similarly, the Prime Suite system does not offer an automated feature to prevent sending patient statements incessantly. The billing team relied upon a manual process to try to stay ahead of accounts that are aged and/or patients–particularly the uninsured–that were failing to pay their balances or maintain payment plans.
